Customer Support Specialist | Long Term Temp

Office Angels • Temporary • Burgess Hill, West Sussex, England, United Kingdom • £15 / hour • 10h ago

Customer Service Specialist - Start Immediately!

Location: Burgess Hill
Pay: £15-£16 per hour
Hours: Monday to Friday, 9am - 5pm Office based
Contract: Temporary until end of January (with potential to extend!)

Ready to bring your customer service skills to life in a vibrant, fast-paced environment?
We're on the lookout for a Customer Service Superstar to join a friendly and supportive team in Burgess Hill.

Order Management & Processing
- Enter and manage customer orders from initial request to final delivery
- Coordinate with production, purchasing, and planning teams to ensure timely fulfilment.
- Track order status and provide updates to customers and internal stakeholders.
Customer Communication
- Act as the primary point of contact for customer inquiries via phone, email, and chat
- Provide accurate information on products, services, and delivery timelines.
- Resolve issues and complaints with professionalism and urgency.
Inventory & Logistics Coordination
- Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
- Assist in scheduling efficient production runs and shipping logistics.
- Maintain accurate records of stock movements and job processes using ERP systems.
Reporting & Documentation
- Maintain detailed records of customer interactions, orders, and service issues
- Generate reports on sales activities, inventory status, and customer feedback.
- Assist in developing and streamlining reporting functions for internal use.

What You'll Bring:

A genuine passion for delivering top-notch service.
Previous experience in a customer-facing role.
Excellent communication skills, both written and verbal.
A proactive, problem-solving mindset.
Team spirit and adaptability in a fast-moving environment.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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